Contact Us

For customer support or general inquiries, contact hello@vidakush.com.

Click the pink and white icon in the bottom right corner of the site to connect with our team via chat. We're more than happy to assist with product recommendations or any questions!

Our warranty policy Our warranty policy

All plated jewelry is water and tarnish resistant. Some pieces may lose their luster or coating after an extended period. Contact with chemicals such as perfume or chlorinated water will have an affect on your jewelry over time. If your jewelry becomes dull or discolored, send it back and we'll repair it!

If the products arrive with visible defects, please take photos of them and send them our way within 30 days. We will reach back out to clear up all the details.

Delivery times Delivery times

All of our items are handmade to order. As a result, certain items may take longer to produce. Please allow 7-14 BUSINESS DAYS for production. You will be notified via email when your order is shipped. If you need your order right away, please contact hello@vidakush.com after placing your order and we will do our absolute best to accommodate you.

Shipping Times: Domestic: 3-7 business daysInternational: 10-15 business days

Returns and refunds Returns and refunds

Although we do not offer refunds, we are more than happy to exchange or issue store credit for all items excluding worn septum rings/clips and earrings. Please contact hello@vidakush.com for assistance.