Domestic: 3-7 Business Days

International: 10-15 Business Days

We accept full liability for the care of your order until it has been turned over to USPS, at which point all delivery claims and inquiries are processed through the USPS claim management system. USPS is liable for all packages lost in transit. All packages marked successfully delivered by USPS are not subject to refund inquiries. More info here. If your package was returned to the sender because of incorrect shipping information, failure to sign for a package, or any other reason it is the responsibility of the customer to pay for all additional shipping costs. Please email us at customerservice@vidakush.com for assistance.

RETURNS

Exchanges or store credit only, no refunds. We do not accept worn septum rings/clips or earrings.

We guarantee the quality of our jewelry and products and are happy to repair any damages, resize, or customize any piece of jewelry to your liking (we don't do custom nameplates!).  Please send an email with your last name and order number to customerservice@vidakush.com for further information on repairs, exchanges, or store credit.

PRIVACY

We do not share our client information with outside entities.

 We do not accept returns, or issue refunds.

We do free repairs and will process exchanges based on our discretion.