All of our items are handmade to order. Certain items may take longer to produce. Please allow 7-14 BUSINESS DAYS for production, we will inform you once your order has been shipped. If you need an item right away, please send us an email after placing your order and we will do our absolute best to accommodate you.
Domestic: 3-7 Business Days
International: 10-15 Business Days
We accept full liability for the care of your order until it has been turned over to USPS, at which point all delivery claims and inquiries are processed through the USPS claim management system. USPS is liable for all packages lost in transit. All packages marked successfully delivered by USPS are not subject to refund inquiries. More info here. If your package was returned to the sender because of incorrect shipping information, failure to sign for a package, or any other reason it is the responsibility of the customer to pay for all additional shipping costs. Please email us at email@example.com for assistance.
Exchanges or store credit only, no refunds. We do not accept worn septum rings/clips or earrings.
We guarantee the quality of our jewelry and products and are happy to repair any damages, resize, or customize any piece of jewelry to your liking (we don't do custom nameplates!). Please send an email with your last name and order number to firstname.lastname@example.org for further information on repairs, exchanges, or store credit.
We do not share our client information with outside entities.